Total Fuel - Technical Notes

TOTAL FUEL

Technical Notes
&
Installation Guidelines

General Printer Notes:

Printers should be installed using the latest drivers from the manufacturer.
Printer names share names must be a single word (no spaces) The Generic-
Text Only driver must be installed on the Ticket printer. Print a windows
test page to each printer installed both locally and over the network
where applicable.

Network Notes:

The hard drive on the application server must be shared with FULL
ACCESS and contain no spaces in the "Shared as" drive name.
Workstations must have a permanent drive mapped to the root of
that drive. This map drive must not be designated as Drive F:.
Users must also have full access to these drives.

System Response Time / Speed:

Aside from having the fastest processors and drives available and
adequate memory there are some issues that can help ensure a
good system response time. For starters purchase only business
class machines. Avoid computers that are pre-loaded with software
and drivers that will not be used. Sometimes the best way to get
around this is to format the drive and install the operating system
clean (not from recovery disk). Then install all the latest drivers,
updates and patches from Microsoft and other manufacturers
(such as video and network card companies) that are appropriate
for your system. Network response times can be improved by
installing a high-speed Switch in place of a Hub.

Customers must be well versed in the operation of the chosen device.
Full backups of all appropriate application directories should be
completed daily and backup media should be rotated at least every
other day. To provide for "disaster recovery" at least one backup
should be store off-site and updated frequently. We recommend a seven
backup rotation consisting of Monday thru Saturday and the seventh
being a month end backup that is stored off-site. If a recordable CD is to
be used we recommend a new CD-R every day.